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Now hiring: Tasting Room Manager – Full Time

Company	Knudsen Vineyards
Company Type	Winery and Vineyard
Category	Sales or Marketing
Description	Knudsen Vineyards is growing rapidly, and we are seeking a full-time Tasting Room Manager! TO APPLY, PLEASE VISIT: https://www.winebusiness.com/classifieds/winejobs/?go=listing&listingid=196060 We believe in finding the strengths that lie within every candidate and strive to build diversity in our shared work environment. Through inclusion across race, gender, age, religion, identity, and experience, unity makes us stronger! Please pass this along to anyone that might be interested in joining our team. === REPORTS TO Director of Consumer Sales ACTIVELY SUPPORTS Customer Service and Hospitality, Tasting Room and Wine Club sales, Direct to Consumer eCommerce, Events, Brand Outreach ROLE PURPOSE \| The Tasting Room Manager is at the forefront of our brand, welcoming guests at The Outlook and providing a memorable world-class experience. This person must be a self-starter with a strong customer service background in luxury products. Work directly with the Director of Consumer Sales to maintain and build hospitality standards in all DTC channels; Tasting Room, Events, Wine Club, eCommerce and Phone sales. Essential to the role is to maintain the company’s long-established reputation for excellence and to create a culture of cooperation, trust and lasting engagement among team members, our customers, and key stakeholders in the community. QUALIFICATIONS Exemplary customer service and presentation skills with the ability to relay knowledge of wines and wine production in private and group settings Ability to multitask and “act on the fly” during high traffic situations Possess excellent communication skills with team members, management, and customers, maintaining a positive attitude. Build strong relationships with guests and local luxury hotels and concierge. Strong organizational skills Proficient in Google Suite, Wine Direct, Tock Knowledge of Trello, Ship Compliant, FedEx, Wine Shipping a plus Passionate about wine 2+ years experience in a retail sales role, focusing on team sales goals, hospitality, wine club memberships, mailing list building, and sales growth Experience with event planning, coordination, and implementation to increase demand and build the Knudsen Vineyards mailing list Must have a clean professional appearance and excel in intercommunications and interactions, both in person and through virtual discussion Ability to start a project and carry through to successful implementation The Tasting Room Manager will be required to work weekends, weekdays, some evenings, and some holidays. The typical shift will be 9:00 am-5:00 pm for a maximum of 40 hours per week. Must be 21 years of age Ability to lift up to 45 lbs Must hold a current OLCC server’s permit or obtain during first 30 days of employment RESPONSIBILITIES Emphasis on customer loyalty and retention Build long-lasting relationships Act as a brand ambassador, helping to promote Knudsen Vineyards across local networks. Collaborate with the Director of Consumer Sales to provide wine education and premium customer service, creating a team-focused environment. Work together with the Director of Consumer Sales to plan annual events and elevated experiences. Offer premium customer service for all visitors; customers, members of the trade, friends, and family, etc. On a daily basis, conduct tastings and tours, restock wine, wipe down tables, bus and wash glasses. Record inventory with Director of Consumer Sales Maintain stock of wines, supplies, merchandise, and essential Tasting Room items. Work directly with the Director of Consumer Sales to coordinate staffing needs. Perform daily opening and closing procedures. Assist in the development of weekly staff training and sales meetings. Understand and meet DTC sales goals Awareness of compliance and shipping restrictions Understand POS programs to process sales and shipping orders. Coordinate fulfillment team for heavier shipping months (holidays, wine club, promotions, etc) Knowledge of Key Performance Indicators and the ability to offer suggestions for sales and wine club growth. Organize reservations Follow safety protocols and manage a team to effectively promote a safe and clean work environment.
City	Dundee
State	OR
AVA	Dundee Hills
Contact Name	Patty Muechel
Email	[email protected]