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Hospitality Manager

Company	Sokol Blosser Winery
Company Type	Winery Only
Category	DTC, Tasting Room or Retail
Description	We are looking for a dynamic leader with a hospitable spirit who will be leading our Tasting Room staff and Events team in the execution of providing a memorable and elevated wine country experience to our guests. We work hard and play hard, and we like each other! Tasting Room Management: • Oversees daily operations of the tasting room • Creates and tracks sales targets for TR staff • Builds a cohesive, supportive environment in which they can achieve and exceed goals • Leads by example and coaches team to provide outstanding and memorable wine country experiences for every guest • Resolves customer concerns quickly and proactively • Collaborates with Cellar Club Coordinator to ensure growth and an intended wine club experience • Collaborates on the annual budget for the tasting room • Partners in a leadership role with the culinary team to ensure high level of service • Responds to customer in a timely and professional manner Relationship Management: • Is the face and example of hospitality to our customers • Works with the Club Coordinator to ensure loyalty/marketing plan and programs are communicated to staff • Analyzes consumer spending habits and works in tandem with the Marketing Manager to focus marketing campaigns to reward and retain existing consumers • Manages consumer relationships with VIP’S and Direct Sales customers • Arranges for and assists in hosting private tours & tastings for members (both virtual and in person) Events: • Ensures all event requests are promptly responded to and confirmed events are planned and executed exceptionally well while achieving strategic goals • Works with appropriate internal contacts on execution and ensures staffing and internal calendars are updated. • Events may include Cellar Club events, national sales events, industry events, winery events (including large open house, private,& virtual events • Assists with the budget and marketing plan for events • Works with Consumer Sales Director and Marketing to create event and promotional efforts to gain customers and increase sales Requirements • 5+ years related hospitality/sales management experience (wine, retail, restaurant, etc.) or a commensurate amount of experience • Passionate about wine and the wine/food lifestyle • Able to lead a successful team through open and complete communication • Strong organizational skills with attention to detail • Strong reasoning, judgment, analytical, and problem-solving skills • Creative thinking skills and able to think outside the box • Proven leadership qualities with a desire to learn • Able to multi-task and prioritize within multiple departments, simultaneously, with a calm sense of urgency • Excellent oral and written communication skills • Excellent training skills; able to teach and demonstrate various skills • Solid computer skills (Microsoft Office) • Able to lift and carry 50 lbs. • Able to sit, walk, rotate, and stand, for long periods of time • Must have or be able to obtain an OLCC server’s permit and Food Handler’s card • Forklift certified or willing to be certified Position Comments • This position will report to the Consumer Sales Director • Hours and days will vary and are based on the needs of the business • Weekend and holiday work will be required • This is an exempt position • Team environment, robust benefit package and competitive Located in the heart of the beautiful Dundee Hills in Oregon wine country, we are one of the state’s LAST REMAINING pioneering wineries THAT IS STILL family-owned and operated. We are passionately committed to creating world-class wines which express our distinctive hillside vineyards. We also have a steadfast commitment to being good citizens in our community and good to the earth: we are a certified B Corp, our barrel cellar is LEED certified, and our estate vineyard is certified organic. If you are looking for a great opportunity to work for a company where no idea is left unturned and you can utilize your proven experience to make a difference, we would love for you to submit your complete resume and cover letter. Sokol Blosser is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
City	Dayton
State	OR
AVA	Dundee Hills
Contact Name	Julie Bensel
Email	[email protected]