Company | Abacela Vineyards and Winery |
Company Type | Winery and Vineyard |
Category | Cellar, Lab or Production |
Description | In 1995 Abacela planted the first commercial Tempranillo vineyard in the Pacific Northwest. Early success with Tempranillo and several other grape varieties, such as Malbec, Syrah, Grenache, and Albariño, had a profound impact on the Oregon wine scene and beyond. Today, we continue to build upon a legacy of innovation in both grape-growing and winemaking in Southern Oregon. We host thousands of visitors each year from around the world at our Vine & Wine Center who come to taste our wines and hear our story. We are looking for a Guest Experience Manager who will play a critical role in all aspects of our visitor experience at the Vine & Wine Center. This position requires a background in hospitality, strong leadership and communication skills, the ability to thrive in a fast-paced environment, and a high degree of professionalism. This is a great opportunity to join and contribute to one of America’s most innovative wineries. Essential Duties & Responsibilities • Set the tone for our Vine & Wine Center visitor experience with on-floor presence, guidance, and leadership • Cultivate a Vine & Wine Center experience that is memorable, educational, and enjoyable for our guests • Schedule, supervise, hire, and train/educate a small, professional staff of hospitality employees in our Vine & Wine Center and execute all aspects of daily Vine & Wine Center operations • POS/CRM management, maintenance, and training • Reservation software (Open Table) management and training • Accurately track and report DTC metrics to management team • Collaborate with management team to drive DTC sales and Wine Club conversions • Collaborate with management team to develop and execute unique elevated tasting experiences and events • Monitor guest inquiries via phone and email • Assist with onsite and offsite events, as well as wine club activities such as wine club events and processing • Develop and drive referral programs with local businesses and associations to drive V & W Center traffic Requirements & Experience • Possession of bachelor’s degree is preferred. WSET/CRM certifications are a bonus • Minimum of 3 years hospitality, restaurant, or tasting room experience with supervisory duties • POS/CRM and reservation software experience a plus (especially Wine Direct & Open Table) • Must be at least 21 years of age • Must have interest and curiosity about wine and wine production • Must be able to lift 50 lbs routinely and stand for long periods of time • Must be able to work some weekends and nights • Must have or be able to obtain a valid OLCC Server Permit and Food Handler’s Card |
Salary Range | DOE |
City | Roseburg |
State | OR |
AVA | Umpqua Valley |
Contact Name | Gavin Joll |
Phone | 541-679-6642 |
gavin@abacela.com |