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Hospitality Manager

Company	Black Walnut Inn & Vineyard
Company Type	Winery and Vineyard
Category	DTC, Tasting Room or Retail
Description	We are looking for a highly motivated person to join our team as a Hospitality Manager. This person is responsible for welcoming guests and executing a high level of service excellence throughout all aspects of the guest experience. Both Full and Part-Time positions are available. Shifts will include weekends and evenings. Essential duties include: • Welcoming guests upon arrival, completing the check-in process and assisting with transferring luggage to rooms • Serve as host to our guests, serving wine and snack items as necessary • Answer phones and email, using our reservations system and various operational systems to schedule stays and guest experiences • Provide guest concierge services and assist guests with area recommendations • Complete daily operating tasks to prepare Inn for guest arrivals and maintain a tidy and comfortable environment for guests • Assist the Operations Manager with event planning and execution duties • Assist with breakfast service and cleanup, and event setup, service and teardown as needed • Assist with administrative and operational tasks as needed The ideal candidate will: • Have a warm, professional, responsible and poised manner, able to deliver the high level of service expected at a luxury property. • Truly enjoy working in the hospitality industry and value creating personal connections with guests. • Communicate articulately, with the ability to easily and kindly attend to all guest questions and needs. • Present a professional, well-groomed image at all times in appearance and dress. • Be proactive, detail oriented, excellent at following through, and a strong team player ready to contribute ideas and effort toward achieving our goals. • Work independently, using good judgement to solve problems without direct supervision from manager. • Familiarize quickly with our area's wineries and restaurants, and demonstrate personal interest in the local wine industry. Requirements: • Over 21, college experience preferred. • Previous hospitality, retail or relevant service experience in a winery or hotel required. • Lift up to 50 lbs and carry heavy luggage up and down a flight of stairs. • Walk around the property frequently, including up and down stairs, to perform activities around the Inn. • Pass alcohol and food service certifications as part of the new hire training program. If you are interested in joining our team, please submit a letter of interest and resume.
City	Dundee
State	OR
AVA	Dundee Hills
Contact Name	Leah Schlechter
Email	[email protected]