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Client Success Specialist

Company	InnoVint
Company Type	Other
Other Company Type	Winemaking Software
Category	Other
Description	InnoVint is a rapidly growing software company, offering the wine industry’s leading wine production software solution. Our cloud-based Software as a Service (SaaS) solution helps commercial wineries’ wine production, winegrowing, governmental compliance, IT and finance teams efficiently manage the end-to-end operations of a modern, successful winery. From vineyard to bottle to filing mandatory compliance reports with the TTB, InnoVint is modern winemaking reimagined! The Role We’re a fun, passion-driven team with strong chemistry looking for a new team member who’s experienced in wine production and eager to hit the ground running to support a diverse and growing landscape of winery clients. As a member of the Client Success team, you will work directly with our Client Success Manager and the entire Success Team. Key Qualifications and Experience - Enthusiastic and confident in winemaking, with 2+ years in a wine production role with exposure to a variety of workflows across the vineyard, cellar, and lab - Hands-on experience using InnoVint (strongly preferred), or another winemaking software or detailed production data management solution - Has a proven track-record of offering outstanding service to customers - A friendly demeanor and positive attitude - Excellent written communication skills What’s You’ll Be Doing This is a collaborative role working primarily with the team that supports InnoVint’s small to medium size winery clients. Some activities you’ll be focused on include: - Be the first point of contact for our customers that write in and call in, and provide them with timely, helpful responses - Advise best-practice consulting on InnoVint as it pertains to their winegrowing workflows, investigate issues, and link to documentation - Provide customer education through written and video content - Participate in the InnoVint Academy, our free client training program - Regularly update support guides in InnoVint’s Online Support Center - Assist with Quality Assurance product testing and bug management, coordinating with product and development - Contribute creative ideas and enthusiasm to client success initiatives Who You Are We know how special and unique you are. We bet you’re: - Passionate about improving the lives of winemakers and winery teams with better software! - Ability to think quickly on your feet and can comfortably answer unexpected questions in real-time - Comfortable and productive working from a home office or coworking space -Comfortable engaging with clients via phone, email, online video, screen share, or in-person - Flexible and adapt quickly in a fast-paced environment - Versed in modern technologies, including cloud and mobile software, and enjoy working on a computer - Have a Bachelor’s degree or equivalent experience, preferably in viticulture and enology - Available to work 8 am-5 pm Pacific Time Why work for InnoVint? Some of the benefits include: - Competitive base salary - Full health care benefits package (medical, dental, vision) - 401(k) - Flexible work-from-home environment - Flexible vacation and sick days policy - Fast-paced, fun, energetic company culture - At least one company all-hands retreat a year as well as frequent virtual happy hours and hangouts - Opportunity to work with one of the most innovative wine companies in the wine industry
Salary Range	DOE
City	West Coast, USA (remote)
State	OR
AVA	Willamette Valley
Contact Name	Ariane Rizzo
Email	[email protected]